We’re Not Your Typical Replacement Window Company

We are beyond pleased with the beautiful windows, but it was the exceptional service that really made this experience stand out. Chuck and his team treated us like we were old friends and no detail went unnoticed. We have a one year old that had to nap during the install and I was planning on being out and about all day (not fun!), but instead the install team worked hard to get all of the loud work out of the way before he had to go down and stayed as quiet as possible while he napped. I couldn’t believe how accommodating they were! Absolute top notch service!

Deciding to replace 20 windows in a 1920's bungalow was a big decision for us. After doing my research and reading copious reviews, I decided to go with Window Depot. Chuck, the owner, actually came out to do the estimate, and has been back several times to check in. While global shipping and logistics issues caused the project to take a bit longer than originally expected, my windows are now installed and look great -- just in time for the cold weather. I already notice a difference with the internal temperature. The crew was on-time and professional, and had the entire job done within 2 days. I'm pleased with the value and $, but IMO, having an owner who cares so deeply about his business and the satisfaction of his customers is really what sets this company apart from the others.

Overall, my experience was less than perfect but I would hire them again. Here's the rundown.

Pro: Much less expensive than competitors. We got quotes from Renewal by Anderson and Pella. While Pella's reviews held up, Renewal by Anderson's did not. Window Depot has great reviews, and a great price so I gave them my business. Chuck is a gregarious salesman. Very friendly and works diligently to resolve issues.

Cons: The work crew was messy, leaving some broken glass throughout my house and on my furniture, and took more leisure with the bathrooms in my home than I liked. I let Chuck know, and he made sure they had a good vacuum before they came back to do more work.

I didn't know the windows wouldn't fit in the same way as the windows I was replacing. It wasn't discussed and didn't occur to me, so I had 10+ plantation blinds that no longer fit. I would like to have been advised on this on the front end so I can plan to purchase new window coverings on the front end.

I know window frames can get scratched and dinged during the process, but I didn't know they would get THIS dinged. Many frames are dented, and all need repainting which is something else I didn't know to account for. If it's impossible for the work crew to be more careful, I would like to have been advised about this on the front end so I can plan for painting immediately after.

Sometimes it's hard to move forward. It took me several tries to get an order in for a rental property I have, and I've been waiting for 8 months to actually complete the job. I'm hoping it's done before this winter sets in.

A rollout window came detached. I wrote the owner 2 weeks ago and he was going to have his (new) project mgr contact me. I didn't get a call, but I figured out how to fix it myself.

I have recommended WD to good friends with full disclosure of my experience, and they still hired them. The savings are slightly offset by the headache but probably still worth it.

I knew it was time for a window upgrade, but I had no idea that I would upgrade my windows and find superb quality customer service and installation.

Chuck and his team were fantastic to work with. Not only is Chuck the owner of the company, but his diligence and understanding of the process was also far superior to anyone that I had visit my home for estimates. He was able to talk me through the process from start to completion and answer all of my questions along the way. Chuck's background as a contractor really helped me understand how the window replacement would affect my home, and he helped answer some of my questions around continued home settling and things that I should look for as my home continues to age. The windows that we selected together are phenomenal, easy to clean, sleek, and offer a great warranty leaving me feeling very confident in my decision.

Not only is Chuck top-notch, but what I appreciated the most was the quality control found with his installers. Corey and Victor arrived on time. They were friendly, courteous, and really accommodating, moving quickly from room to room while I was working from home. They both went above and beyond in my home by making sure that they followed all of the safety precautions brought on this year. They also were incredibly tidy while they were working. I was shocked and incredibly grateful when I realized that they had taken the time to fix my storm door, which was not part of the window install. Their attention to detail left my home clean and in better condition than they had originally found it.

My home looks beautiful outside and in.

The Window Depot did a knockout job! I would highly recommend them if you are looking for quality windows and customer interactions. They truly go above and beyond from start to finish. Truly a 13/10 experience.

If you need windows or doors, look no further. My husband and I were skeptical when we first saw they had a 5 star google review. How could a company possibly have a 5? But then we met Chuck and David and the crew and they did an amazing job! From initial contact, Chuck and David were responsive, gave a clear price, explained the product and answered all questions (and my husband likes to ask a lot of questions). The day of installation the crew was polite, efficient and knowledgeable. Jose even helped us capture a dragonfly that found it's way into our house. Our windows look great both inside and out. The windows are doing such a fantastic job at keeping the heat out that we have been able to raise our thermostat 3 degrees since the new windows were installed. Chuck and David checked up on us during installation day and then returned after it was complete to make sure we were completely satisfied.
If you are thinking about windows, go with Window Depot! They are great!

We highly recommend Window Depot to everyone! They were professional and courteous. Our windows look fantastic! Excellent job and excellent service!! Thank you!

Michael and Tracy Brown
Mount Juliet