With any major home project, I've learned to anticipate that there will be a few hiccups along the way. A few that came up: in the beginning when getting the project finalized, I saw that my phone number wasn't written down correctly on the contract and I informed them of this right away and was reassured that it would be corrected, but it took several attempts until it finally was. This caused issues along the way with trying to contact me to set up the measurement appointment as well as re-confirming the date of the installation and them letting me know it would be changed because of weather. I had to keep calling their main office to find out what the latest update was and why I never heard anything from anybody (and it's because they never updated my phone number). Another issue was signing up for their financing. I signed the dotted line to tell them that I wanted to move forward with the project in November 2022 (shortly after we got our quote), but made it clear that I needed the install to happen in March 2023 as I needed time to get off from work and my Dad would also be visiting at that time from out of town to help me see it through. They said this wouldn't be a problem and I was under the impression that I wouldn't begin to be billed until the installation started and instead, I started receiving bills from December 2022 onward with no work happening yet. I expressed my frustration at the lack of communication as to why they placed the order for the materials in November 2022 when I told them we couldn't move forward with the install until March 2023 - the other main reason we wanted to discuss things well ahead of time is because we wanted to give them plenty of time to order everything and be ready for March - with the holiday, shipping delays due to Covid, etc., we thought we were doing our due diligence to help everyone out, but instead I felt I was being taken advantage of by them placing the order right away and making me pay upfront rather than ordering closer to the install date and expecting payments to begin shortly after that. I dealt with the repercussions of this, but it made me leery of how the rest of the process was going to go...however, come install day, they sent out 2 crews instead of 1 so that everything would be installed in 1 day, they arrived 30 minutes early and did a rockstar job. There was only 1 window that had condensation on it in which the sash will need to be replaced, but no one argued with me about it and they ordered it right away so that I would have it in a couple weeks' time. All of the windows are GORGEOUS and a huge game changer for making my home more energy efficient and less drafty (had 15 windows installed so to only have 1 with a slight issue was fine enough by me!). So even though those hiccups occurred, in the end, the service and care was there, we sincerely appreciated the schedule accommodation to work with our timeline and my home is better off for it. Worth the investment, they are definitely the most reasonably priced in town, great quality windows, just make sure to double check your paperwork and ask questions at the very beginning and it should be relatively smooth sailing from there!
